Give a product answer its policy version
Format: Explainer.
A product answer needs a source version, not just a product name.
In this hypothetical case, a customer asks if a new lid fits an old container. The current page shows the new container. An older guide covers the old model. Do not choose the new page just because it is new. The answer needs to fit the product the customer owns.
Attach this source card to the draft:
- Product: Item code, size, and model or version.
- Question: What does the customer want to know about care or fit?
- Approved document: Title, owner, and link to the source.
- Revision: Which version applies to this product?
- Supporting passage: Which words in the guide answer the question?
- Still unknown: What model detail, rule, or approval is missing?
- Reviewer: Who can check the gap?
Do not drop old products from the support check just because new sales are blocked. In Business Central, Microsoft says customers can still return blocked items. [S04] That fact concerns returns, not whether a lid fits. The source card is our suggested work tool. Microsoft does not provide proof of the lid pairing in this example.
For the lid question, ask for the model code if it is missing. Hold the answer if no approved guide confirms that pair. A shape that looks the same is not proof of fit.
Core Agentic can plan custom AI software to help staff check approved product guides. Test file access, version choice, and review steps first. This is not a live product-answer service.
To explore a source-linked answer review for your catalog, Book a Demo.
Sources
These sources describe the named provider or framework. They do not establish a Core Agentic integration, customer result or certification.